55kbd Privacy Policy

1 Introduction

55kbd ("we", "us", or "the platform") is an online betting and gaming platform serving users in Bangladesh. We believe protecting your personal information is our ethical responsibility.

This Privacy Policy ("Policy") explains what information 55kbd collects, why it is collected, how it is used, and how it is kept secure. By using this platform, you are considered to have accepted this Privacy Policy.

The 55kbd Privacy Policy applies to:

• For users of the 55kbd website and mobile app
• For all registered members
• Partially applicable to visitors who browse without registering

2 What Information We Collect

55kbd collects information in several ways. Full details are provided below:

Directly Provided Information

• Full name, date of birth, and gender
• Mobile Number & Email Address
• Payment method details (Mobile Banking / Nagad / Rocket number)
• National ID or passport details (collected during KYC verification)
• Current address (if required)

Automatically Collected Information

• IP Address & Device Information
• Browser type and operating system
• Login times and session data on the platform
• Betting history, transaction records, and gaming patterns
• Cookie & Local Storage Data

3 How We Use Your Information

55kbd uses your information only for specific purposes. These are outlined in detail below:

• Account Management: To support registration, login, and account security.
• Payment Processing: To process deposits and fulfil withdrawal requests.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Customer Support: To address your complaints or queries.
• Promotions & Offers: To send you relevant bonuses and offers based on your preferences (with your consent).
• Responsible Gaming: To analyse betting patterns and identify potential issues early.
• Platform Improvement: To analyse usage patterns and improve the user experience.
• Legal Compliance: To comply with applicable laws and regulations.

4 Data Sharing & Disclosure

55kbd does not sell your personal information or share it with advertisers. However, information may be shared in the following limited circumstances:

• Payment Service Providers: Information required to process transactions via Mobile Banking, Nagad, or Rocket.
• KYC Verification Service: Approved third parties for identity verification.
• Legal Authorities: In response to a valid order from a court or government authority.
• Fraud Prevention: With approved partners to address security threats.

All third-party service providers are required to comply with 55kbd's privacy standards as a condition of their contract. They are not permitted to use your data for their own purposes.

5 Data Protection Measures

55kbd employs multiple layers of security to protect your information:

• SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for account access.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Security Audits: Routine system security checks.
• Access Controls: Only authorized personnel are permitted to access specific data.

6 Cookie Policy

55kbd uses cookies on its website and app. Cookies are small data files stored on your device that help improve platform functionality and your overall experience.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

7 Data Retention Period

55kbd does not retain your information longer than necessary. How long data is kept depends on its type and purpose:

• Account Information: For the duration the account is active and up to 5 years after closure.
• Transaction records: Retained for up to 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Gaming History: For as long as the account remains active.
• Support conversations: 1 year after the issue is resolved.

Once the retention period ends, data is securely deleted or anonymised.

8 Your Data Rights

You have several important rights regarding your personal information on 55kbd:

To exercise any of these rights, contact 55kbd support. Requests are typically processed within 30 days. Please note that in some cases, legal obligations may prevent the deletion of certain information.

9 Minor Protection

55kbd is strictly for individuals aged 18 and above. We do not knowingly collect information from minors.

• Age verification is carried out at the time of registration.
• Additional age verification documents may be requested in cases where eligibility is in doubt.
• If an underage account is identified, it is immediately closed and any collected data is deleted.

10 Privacy Policy Changes

55kbd may update this Privacy Policy from time to time. When changes are made, here is what we do:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Registered users will be notified by email or SMS of any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly. If you need a previous version, you may request it from our support team.

11 Contact & Complaints

For any questions, concerns, or complaints regarding the Privacy Policy, please contact 55kbd:

• Live Chat: Click the chat icon at the bottom-right of the 55kbd website (available 24/7).
• Email: [email protected] (responses are typically provided within 24 hours).
• FAQ: For answers to common questions FAQ Page View.

For data deletion, correction, or any other privacy-related request, send an email with the subject line "Privacy Request". We will respond within 30 business days.